“Mega” Junior Military Officer Hiring Conference

October 12-13, 2015

Embassy Suites, Hampton, VA


HIRING CONFERENCE OVERVIEW

Academy Recruiters, Corporate Gray, and other military recruiting firms invite you to participate in a “Mega” JMO Hiring Conference on October 12-13, 2015 in Hampton, VA, home to the largest Naval Base in the U.S.  The event will be held at the Embassy Suites located at 1700 Coliseum Drive, Hampton, VA  23666, affording you the opportunity to conduct one-on-one interviews in a professional setting.  You would be interviewing a pre-screened, pre-matched group of JMOs (Junior Military Officers) whose skills and career interests align with your job opportunities. Through this process, we save you time and money by presenting only those JMO candidates meeting your specific needs.  We are confident that you will be amazed by the quality of these fine young officers who now want to leverage their leadership skills, raw talent, and work experience for Corporate America.


TO REGISTER

PLEASE CONTACT JEFF KLARE- jklare@hireds.com

KEY BENEFITS

    • Multiple recruiting companies banding together to give you more JMOs to choose from!
    • The JMOs will be graduates of the U.S. Service Academies, Distinguished ROTC graduates, and Officer Candidate School graduates who’ve completed their service obligations and now want to leverage their leadership skills and military experience in Corporate America.
    • The JMOs will offer you a ready stock of well-educated, well-trained, diverse and highly motivated young leaders who can propel your company to new heights.
  • All of the JMOs will have at least a Bachelor’s degree and typically 4-to-10 years of military experience.  This is a highly-trainable group of upwardly mobile young leaders.
  • The JMOs will be a mix of transitioning officers and those who have been in the civilian work-world.
  • JMOs will be pre-screened and matched to your specific needs; we’ll also schedule their interviews.
    • JMO relocation will be paid by U.S. government (for those leaving active duty).
  • You pay only for those JMOs that you hire – at a discount off the standard placement rate!

CANDIDATE SELECTION

We will match the background and career interests of these JMOs with your specific needs. Approximately two weeks before the event, you’ll receive the matched JMO resumes for your review.   If you concur with our assessment, we’ll schedule the selected JMOs to interview with you at the October 13 JMO Hiring Conference.   

PREPATORY SESSION

During the afternoon and evening of October 12, there will be preparatory sessions for the JMOs at the Embassy Suites in Hampton, VA.  You’ll have the opportunity to brief the JMOs about your company and the nature of your open positions at those sessions.  It will also give you the opportunity to informally meet these transitioning or recently separated JMOs prior to their formal interview the next day.

CANDIDATE INTERVIEWS

The JMO candidate interviews will take place from 8:30 am to 5:00 pm in your hotel suite.  Each interview is expected to last approximately 30 minutes.  Then, you will have 15 minutes to complete the JMO assessment form that we provide and prepare for your interview with the next JMO.  At the end of the JMO Hiring Conference, we’ll ask you for the JMO assessment forms you had completed during the day.

If there are JMOs that cannot make the event, we can schedule them for “live” one-on-one interviews with you on a date you choose.  This capability allows you to talk and see the JMO candidates anywhere worldwide, thereby opening the aperture of JMO candidates available for you to consider.

PLACEMENT FEES

There is no charge for you to meet and interview the JMOs.  Our fees are contingent, meaning you would only pay for those JMOs that you hire.  The fee is computed at 17% of the JMO’s starting salary.  The placement fee is significantly offset when the relocation cost is paid by the government. We will offer a 60 day replacement guarantee or credit towards future placements.

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VETERAN CAREER EXPO SAVANNAH GEORGIA NOVEMBER 10TH 2015

                  

We would like to invite you to join us in supporting our veterans hiring initiatives. Please see the write-up below including detailed information on our 2015 Events.  

A little about who we are –


Be a Hero – Hire a Hero is not a charity. Our mission is to build a valuable
working partnership between Veterans, Wounded Warriors, and their culturally
diverse families and Companies seeking talented, experienced leaders and
employees they can count on.

We work intensely on both sides of this partnership – preparing this group
for a seamless integration from military to civilian life and tailoring
corporate programs to meet specific hiring needs.

If you’re ready to have this sort of partnership and take your organization
to the next level, let’s book a time for us to come in and discuss the
possibility of being an employment resource for hiring military
personnel/veterans/spouses and family members into your workforce.

When they come back – we give back

Programs we offer include:

Career Expo Events – includes long-term follow-up and placement assistance
through our toll free hotline.

Job Board Postings

Direct recruiting and placement of veterans

Temporary and Permanent Military Staffing Services

Corporate Compliance Analysis, Diversity Best Practice and Veteran Tax

Incentive Training

Upcoming Career Expo 2015

November 10th – Savannah, Georgia

Veteran Career Expo & Military Appreciation Breakfast

 

In conjunction with Corporations and Veteran Groups throughout the Low Country will be hosting

Please give us a moment of your time – we can schedule a date to have a phone conference or come out and visit you to present our programs.

Thank you for all you do to assist our Heroes!

We looking forward to speaking with you..

Sincerely,

Susan Sher

Be a Hero – Hire a Hero

http://www.beahero-hireahero.com

susansher50@gmail.com

JOB OPENINGS FOR VETERANS/DISABLED VETERANS AND SPOUSES

PLEASE SHARE! JOB OPENINGS FOR VETERANS/DISABLED VETERANS/SPOUSES NEW YORK AREA.
Susan Sher <susansher50@gmail.com> Tue, Jul 14, 2015 at 9:05 AM
Bcc: veteranadvising@mail.montclair.edu, jmcloughlin76@gmail.com, rattansingh39@gmail.com, lewisdswartz@gmail.com, vmiguelpolanco@gmail.com, casuida@gmail.com, jbekoe24@gmail.com, xarhya.wulf@us.army.mil, xarhya@yahoo.com, nyrican58@gmail.com, militarywomeninpower@gmail.com, jschmeli@syr.edu, steppingstone.enterprise@gmail.com, kevindean42@yahoo.com, sabresfan1986@yahoo.com, jessekendall728@yahoo.com, samuel.spitzberg@gmail.com, rweidman@vva.org, tkapral@syr.edu, ael67@cornell.edu, ewheeler@monroecc.edu, pfallen11@gmail.com, meselleck@gmail.com, mbluemlingjr@gmail.com, robert.w.vanpelt@us.army.mil, todd.post@va.gov, alaquitara@gmail.com, jackpipe22@hotmail.com, jessejv79@gmail.com, scrinspy@hotmail.com, rcsnyder01@gmail.com, tlustol@sunyit.edu, neale@childrensfinancialnetwork.com, fireandadjust@gmail.com, dgordon@caci.com, jrconsultant@optonline.net, firstcallsvcs@live.com, vet66a@aol.com, marinejcb@gmail.com, orley.pacheco@gmail.com, drewd07840@gmail.com, david@videowan.com, imorris@sponsoravet.life
BE A HERO HIRE A HERO VETERAN JOB OPENINGS

What makes us different from the rest is that Be A Hero-Hire A Hero offers a sound solution to a unique set of challenges; making the transition from military to the civilian workplace simple. For us it is not just a one day event but an ongoing support system for our corporate partners and job seekers as well.

Our team of men and women who have served our Country proudly work alongside Human Resource Professionals and create a strategy that works. – we open doors and create relationships with our military job seekers, their spouses and family members – making it an easier fit when an employer is seeking to fill a position. 

Below are listings for 11 current job openings.

Please send all resumes to jklare@hireds.com  

Sincerely

Susan Sher

Be a Hero Hire a Hero

susansher50@gmail.com

JOB DESCRIPTION

Title Lead Call Center Representative – Call Center
Advertising Title Lead Call Center Representative – Call Center
Position Classification Non-Exempt
Division Eastern Region, Health Services / 20-0014
Department State of Connecticut, Access Health Connecticut
Reports To Supervisor – Call Center
Required Education College degree required
Preferred Education
Required Experience At least 6 months of experience working in a call center environment
Preferred Experience Two or more years of human services experience working with the public in a call center environment; experience providing coaching / training in a work environment
Required Skills Knowledge of the community to be served; excellent  verbal communication skills; satisfactory writing skills; beginner’s ability with MS Word and Excel; ability to follow directions; ability to interact courteously and effectively with a wide variety of people; ability to work well under pressure and perform multiple tasks
Preferred Skills Advanced knowledge of MS Word and Excel; proven high level communication skills; excellent written communication skills;
Bilingual Bilingual ability may be required in Spanish, Arabic, or Haitian Creole

JOB RESPONSIBILITIES:

  1. Respond to AHCT Call Center inquiries and complaints received by telephone, IVR, and web portal using applicable reference materials from the Knowledge Management System (KMS), Frequently Asked Questions, and other online resources to provide information as appropriate to resolve inquiries and complaints.
  2. Retrieve, review, verify, collect, record, or update customer contact information and data through the CRM.
  3. Assess customer inquiries and screen complaints to determine the correct course of action; contact customers to collect additional information as needed to resolve inquiries or complaints.
  4. Educate callers and unit staff about the Affordable Care Act, AHCT Call Center eligibility screening, application, inquiry, complaints, claims, exemptions, appeals and enrollment procedures, including Medicaid program benefits and policies; and provide information on initial eligibility determinations.
  5. Provide technical assistance and direct callers and unit staff through web portal plan comparison; provide information and assist with comparison-shopping and other self-service tools as appropriate.
  6. Handle inquiries escalated by Tier 1 and Tier 2 Call Center Representatives and transfers to  Brokers, AHCT, DSS Benefits Center, OHA, CID, and other consumer support resources as appropriate
  7. Escalate inquiries and complaints to State eligibility and enrollment specialists or a Tier 2 Call Center Supervisor as needed.
  8. Transfer calls to Tier 3 staff, the AHCT, OHA, and CID as appropriate.
  9. Process over the phone, AHCT applications, QHP enrollments, plan changes, and disenrollments and update the CRM.
  10. Record all inquiry and complaint resolution information in the CRM.
  11. Assist Brokers and Navigators with inquiries and eligibility and enrollment issues; and identify and handle priority requests as appropriate.
  12. Maintain up-to-date knowledge of all program information, policies and procedures, and other resources stored on the KMS and available through other online resources.
  13. Review periodic satisfaction survey reports for AHCT management and approve for posting.
  14. Receive annual alerts from EMS for re-enrollment; initiate re-enrollment; complete consumer interviews and request verification as needed; and process re-enrollment.
  15. Receive notifications/requests to change status, request needed verification, and process change.
  16. Remain courteous, helpful, and sensitive to consumer and staff needs at all time, remain unbiased, and maintain consumer confidentiality.
  17. Raise issues of concern and/or problems to the attention of the unit Supervisor or other applicable AHCT resources as appropriate.
  18. Direct callers to the customer satisfaction survey as appropriate.
  19. Assist the Call Center Manager and Supervisor(s) with selected duties.
  20. Maintains positive relationships with unit staff and management.
  21. Handle the duties and responsibilities of the unit Supervisor in her/his absence.
  22. Assists with training of new Call Center CCRs and refresher training for existing CCRs
  23. Design, develop, and implement special projects as assigned.
  24. Meets all standards established for this position as outlined in the attached performance criteria.
  25. Performs other duties as may be assigned by the Call Center Supervisor or Management.

JOB DESCRIPTION

Title Supervisor – Call Center
Advertising Title Supervisor – Call Center
Grade 10
Position Classification Exempt
Division 20-0014
Department Call Center
Reports To Manager – Call Center
Required Education Associate’s degree or higher from an accredited college or university
Preferred Education Bachelor’s degree or higher from an accredited college or university and/or a degree in the health, human, or educational services
Required Experience 1+ year(s) of supervisory experience in a health or social services field or equivalent experience (Lead CCR with AHCT experience or 1+ year with the AHCT project)
Preferred Experience 2+ years in a Supervisory or Management title in a health or social services field
Required Skills Ability to type at least 35WPM; Ability to use technology to accomplish work tasks; knowledge of the community to be served; excellent oral and written communication skills; ability to follow and give direction: ability to interact courteously and effectively with a variety of people; ability to handle pressure and perform multiple tasks
Preferred Skills
Bilingual May be required for some positions

JOB RESPONSIBILITIES

  • Supervise call center operations and all related Exchange Call Center activity for Tier 1 or Tier 2 CCRs
  • Monitor the performance of Tier 1 or Tier 2 Call Center Representatives (CCRs) and provide feedback and education to staff to improve performance
  • Assist with the development and implementation of procedures pertinent to the effective and efficient operation of the Exchange Call Center, and assist with establishing performance goals and measurements for Tier 1 or Tier 2 CCRs
  • Assist Tier 1 or Tier 2 CCRs in responding to customer inquiries regarding the insurance affordability programs, Advanced Premium Tax Credits (APTCs), modified adjusted gross income (MAGI), qualified health plans (QHPs), and Medicaid managed care program, community resources, and options for client inquiry resolution programs
  • Meets all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for this position
  • Performs other duties as may be assigned by Management.

JOB DESCRIPTION

Title Regional Nurse Manager
Advertising Title Regional Nurse Manager
Grade TBD
Position Classification Exempt
Division 20-0014
Department
Managed Long Term Care (MLTC), Conflict Free Enrollment and Evaluation Center (EEC)
Reports To Nurse Director
Required Education BA degree in a health, social services, or communications field required
Preferred Education MA degree in a health, social services, or communications field required.  RN licensure required
Required Experience 4+ years RN experience in medical / surgical / geriatric / LTC / ambulatory care; Minimum of five years of experience working in community settings involving health and human services; experience working with constituent groups
Preferred Experience
Required Skills Computer literacy; highly developed written and oral communication skills; strong interpersonal skills; ability to work in a stressful and changing environment; and proven ability to work with community groups
Preferred Skills Knowledge of long term care services and programs
Bilingual Preferred – Spanish, Russian, Haitian-Creole, Chinese
Other Willingness to travel required; NY State Driver’s License required; vehicle may be required, depending on region

JOB RESPONSIBILITIES

  • Supervises the nurse assessors in a designated region
  • Responsible for the training and development of Nurse Assessors
  • Monitor the activities, schedules, productivity and assessment results of an assigned group of Nurse Assessors
  • Review all pending denials for each regional Nurse Assessor in real-time
  • Collect QA information from assigned nurse assessors
  • Disseminate policy, protocol change, and ensure implementation
  • Lead regular team meetings and act as the point-person for the region of Nurse Assessors
  • Conduct random post-assessment home visits to ensure customer satisfaction
  • Attend Fair Hearing cases, as required
  • Promotes project image and goals through public speaking engagements and local professional presentations
  • Meets all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for this position,
  • Performs other duties as may be assigned by the Nurse Director.

JOB DESCRIPTION

TITLE:  Client Service Representative – Outreach

POSITION CLASSIFICATION:  Non-Exempt

DIVISION:  Eastern Region, Health Services Group

DEPARTMENT:  State of New York, New York Medicaid CHOICE Program

POSITION REPORTS TO:  Supervisor – Outreach

EDUCATION/EXPERIENCE:  High School Diploma or its equivalent is required. College degree or equivalent experience preferred; knowledge of the community to be served; experience making presentations to groups; ability to follow directions; ability to handle pressure; excellent organizational, interpersonal,  effective written and oral communication skills;  ability to perform comfortably in a fast-paced, deadline-oriented work environment;  ability to successfully execute many complex tasks simultaneously; and the ability to work as a team member, as well as independently.

Computer Literacy required; proficiency in Microsoft Office Applications as Excel, Power Point, and Word.  Additional preferred qualifications include two years of human services experience; or experience working with the public; and fluency in commonly spoken languages.

JOB RESPONSIBILITIES:

  • Conducts face-to-face outreach and enrollment services, including education on managed care options and public health programs, to clients at Medicaid offices, provider sites and or community-based organizations
  • Assists clients with the enrollment/disenrollment process
  • Receives, sorts, and processes enrollment/transfer and disenrollment forms.
  • Reviews enrollment forms for accuracy and completeness.
  • Interfaces with HRA or LDSS county staff and maintains professional and positive relationships with all HRA, LDSS staff, community groups, and clients.
  • Maintains updated knowledge of the New York Medicaid CHOICE Project
  • Raises issues of concern and/or problems to the Field Operations Manager
  • Processes data entry tasks and submits daily reports
  • Assists with the quality review of Data Entry work
  • May be called upon to assist with data entry refresher/and or training
  • Assists HPA/Special Project Unit with the processing of enrollment correction, enrollment pending matching, ERL error selection, and ADV data entry as needed
  • Meets all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for this position
  • Performs other duties as may be assigned by Management

JOB DESCRIPTION 

CLIENT SERVICE REPRESENTATIVE

Overview:

The Client Service Representative is responsible for interacting with customers to provide information in response to inquiries about programs and services in a contact center.

Responsibilities:

  • Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web based portal regarding information on programs and services
  • Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken
  • Follow standard operating procedures to ensure consistency and accuracy
  • Address customers inquiries and resolve problems to ensure that appropriate changes are made
  • Refer unresolved customer grievances to designated departments for further investigation
  • Communicate with supervisor regarding any potential needs or concerns
  • Perform data entry accurately
  • Perform other duties as assigned by management

Qualifications:

  • High school diploma or GED required
  • Associate degree is preferred
  • 2 years of related work experience required
  • Excellent organizational, written and verbal communication skills
  • Ability to perform comfortably in a fast-paced, deadline-oriented work environment
  • Ability to work as a team member, as well as independently
  • Ability to maintain confidentiality and security of all information
  • Ability to comply with current and updated policies and procedures
  • Ability to interact courteously and effectively with a diverse population
  • Proficient in the use of Microsoft Office products

JOB DESCRIPTION

Title Supervisor – Case Management
Advertising Title Supervisor – Case Management
Grade 12
Position Classification Exempt
Division Eastern Region, Health Services / 20-0014
Department State of New York, New York Medicaid Choice Program
Reports To Manager – Call Center
 
Required Education College degree or equivalent
Preferred Education College degree in social work
Required Experience NYMC project experience and related programs
Preferred Experience 1-3 years of Supervisory experience in a health or social service field and/or 2 years of human services experience working with the public
Required Skills Ability to type at least 35WPM; computer literacy; knowledge of the community to be served; ability to follow directions; excellent organizational, interpersonal, written, and verbal communication skills; ability to perform comfortably in a fast-paced, deadline-oriented work environment; ability to successfully execute many complex tasks simultaneously; ability to work as a team member; ability to work independently
Preferred Skills
Bilingual Fluency may be required in commonly spoken languages for some positions

JOB RESPONSIBILITIES

 

1.     Supervises Case Management staff, including the functions associated with Case Management and forms processing.

2.     Monitors the performance of assigned staff, providing feedback and education to staff to improve performance.

3.     Assists Case Management counselors and lead counselors in responding to exemption and exclusion, MLTC, LTCE and FIDA calls when needed.

4.     Ensures Case Management staff effectively assess consumers’ health care needs and assists consumers in the exemption and exclusion, MLTC, LTCE, and FIDA processes.

5.     Ensures Case Management staff effectively educates consumers in managed care, accessing services, and other information.

6.     Ensures that the Exemption and Exclusion, Expedited Disenrollment/Transfer, Good Cause, MLTC Enrollment Denials, MLTC Involuntary Disenrollment, LTCE, and FIDA forms are being processed efficiently and accurately.

7.     Identifies breakdowns in the forms processing system and recommends solutions to the Central Operations Manager.

8.     Provides on-going training and support to Case Management counselors.

9.     Ensures the Case Management staff maintains updated knowledge of the project policies and knowledge of health plans that are available to consumers.

10.  Ensures Case Management staff effectively assists consumers in enrolling / disenrolling in health plans.

11.  Checks exemption, expedited disenrollment, good cause, MLTC Enrollment Denials, MLTC Involuntary Disenrollment, and FIDA report logs.

12.  Communicates with consumers.

13.  Communicates with Local Department of Social Service Offices on E&E, MLTC, LTCE, and FIDA issues.

14.  Ensures E&E, MLTC, LTCE and FIDA documentation are up to date.

15.  Some Saturday work required.

16.  Meets all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for this position.

17.  Performs other duties as may be assigned by the Central Operations Manager.

JOB DESCRIPTION

TITLE:  Coordinator – QA/Training

POSITION CLASSIFICATION:  Exempt

DIVISION:  Eastern Region, Health Services Group

DEPARTMENT:  AHCT Project

POSITION REPORTS TO:  Access Health CT Call Center Manager

EDUCATION/EXPERIENCE:  Associate’s or Bachelor’s degree from an accredited college or university or equivalent experience required; ability to manage information via online databases, collaborative technologies, and websites; excellent computer skills; experience with data collection and management; and systems development, implementation, and basic research skills.  Preferred qualifications include a Bachelor’s degree in information science, business administration, marketing, management, communications, or a related field.  Preferred work experience includes experience working with Oracle Knowledge for Contact Center, Enterprise Edition, Oracle Knowledge for Web Self-Service, Enterprise Edition, and/or Oracle Knowledge Analytics.

Bilingual ability required in English and Spanish.

 

JOB RESPONSIBILITIES:

1.       Assist in developing and maintaining an effective quality assurance program.

2.       Communicate effectively with all project staff to support and further quality assurance goals.

3.       Conduct daily monitoring activities and audits for quality assurance purposes and to support the effective functioning of the project.

4.       Analyze quality assurance data to identify trends and to develop and implement corrective action plans as appropriate.

5.       Assist with the development, analysis, and distribution of project reports and performance indicators.

6.       Collect and maintain resources in the project’s knowledge management system (KMS) electronic library using Oracle products.

7.       Provide assistance with accessing and using information stored in the KMS, including program information and Frequently Asked Questions (FAQs).

8.       Provide advice to the Account Team on information and knowledge management issues.

9.       Conduct training as required

10.    10 Analyze effectiveness of key initiatives and quality improvement efforts.

11.    Train staff in how to systematically identify, collect, review, share, and retain high-value knowledge and resources associated with project policies, procedures and pertinent reference materials.

12.    Coordinate initial operation and ongoing updates to the project KMS to comply with an ISO 9001:2008 approach.

13.    Ensure compliance with relevant legislation such as copyright and intellectual property.

14.    Design, develop, and distribute training programs, resources, and materials and maintain a library of training aids.

15.    Develop training schedules based on the evaluation of the needs of staff and new hires in coordination with management.

16.    Schedule training sessions and individual training programs, ensuring facility setup, audiovisual setup, and participant notification.

17.    Deliver staff training on a regular and ongoing basis covering topics such as telephone protocols, customer service skills, program information, performance results obtained through quality assurance monitoring, and other areas as appropriate.

18.    Ensure that Call Center Representatives (CCRs) and licensed Brokers are provided with up-to-date knowledge of all applicable programs associated with the Exchange Call Center.

19.    Measure the effectiveness of training programs through evaluation, testing, and assessment of program outcomes.

20.    Meets all standards established for this position as outlined in the attached performance criteria.

21.    Performs other duties as may be assigned by the Call Center Supervisor or Management.

JOB DESCRIPTION

 

 

TITLE:  Manager – Human Capital

POSITION CLASSIFICATION:  Exempt

DIVISION:  Eastern Region, Health Services Group

DEPARTMENT:  State of New York, New York Medicaid CHOICE Program

POSITION REPORTS TO:  Director – Human Capital

EDUCATION/EXPERIENCE:  Graduation from college or university with a degree in Human Resources or related field; minimum 5 years of Human Resources management and administration experience; excellent people management skills; extensive knowledge of personnel practices and employment laws, recruiting, employee relations, regulations and guidelines, negotiating and mediation skills; excellent written and oral communication skills; and proficiency in Excel, HRIS and related systems.  Ability and willingness to travel to remote sites.

 

JOB RESPONSIBILITIES:

 

1.     Provides overall management of Project Human Capital functions ensuring effective and efficient operations at the project level.

2.     Ensures Human Capital activities are in compliance with MAXIMUS, Federal, State, and client requirements and communicates these requirements to the Human Capital Staff and management team as needed.

3.     Represents the project in discussions with Corporate and project staff, vendors, suppliers, and contingency staffing agencies.

4.     Serves as the primary interface for the coordination of all employee relations and serves as mediator for disputes.

5.     Responds to unemployment claims and attends disputes as appropriate.

6.     Investigates grievances and complaints in cooperation with management, MAXIMUS legal counsel, and contingency staffing agencies as appropriate.

7.     Creates, tracks, and submits reports relating to Human Capital functions such as, but not limited to, disciplinary actions, EEOC/ADA requirements, exit interviews, project surveys, turnover reports, work site injuries, recruiting, etc.

8.     Develops, delivers and/or coordinates training seminars under the guidance of Corporate Human Capital and Project management.

JOB DESCRIPTION – Manager – Human Capital, cont’d

9.     Recommends changes to policies and procedures in compliance with contract and participates in the design and update of Project office policy and procedure manuals.

10.  Provides analysis of proposed policies to project management as needed.

11.  Provides advice to management on administrative issues including Human Capital conflicts, workflow, employee job performance, and adherence to Corporate and contract policies and procedures.

12.  Identifies operational areas of need in the central and field offices and develops recommendations for improvement.

13.  Establishes and maintains a positive working relationship with the client, management, project staff, and contingency staffing vendors.

14.  Researches, recommends, and develops staff recognition programs for all staff.

15.  Facilitates the Focal Point review process.

16.  Serves as the liaison to corporate HR on all employment relations and benefits                  administration questions and concerns.

17.  Ensures that project and HC staff are kept informed of changes in benefits coverage and other related HR issues.

18.  Conducts interviews and participates on interview panels, as necessary.

19.  Supervises HC staff on all administrative functions, recruiting, employee onboarding, benefits administration, attrition reporting, and quality control of all HC transactions.

20.  Meets all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for this position.

JOB DESCRIPTION

Title Analyst – Business Systems
Advertising Title Analyst – Business Systems
Grade 14
Position Classification Exempt
Division 20-0014
Department Systems – Software
Reports To Manager – Systems Analysis and Design
 
Required Education Bachelor’s Degree from an accredited college or university
Preferred Education
Required Experience Experience in systems development; experience with eligibility, enrollment and/or related programs; knowledge of project operations, systems processes and flows
Preferred Experience 3 or more years of overall IT experience with a minimum of 2 years of systems development; lifecycle experience using structured methodologies in requirements management, process/data analysis and quality control; ability to understand business requirements and translate them into systems requirements; demonstrated hands-on involvement in software quality control (e.g., integration / system / regression / performance / user acceptance testing; proven experience contributing to all phases of the software development lifecycle; experience working with relational databases and querying data for analysis, testing and research
Required Skills Knowledge of SQL and systems integrations, managed care, HIPAA compliance, and social service environment.

Demonstrated strong analytical / statistical skills; proficiency in Microsoft Word, Excel, Visio, Access, and other computer software applications; ability to solve problems quickly and accurately; excellent organizational, interpersonal, written, and verbal communication skills; ability to perform comfortably in a fast-paced, deadline-oriented work environment; ability to successfully execute many complex tasks simultaneously; ability to work as a team member, as well as independently

Preferred Skills
Bilingual

 

 

 

JOB RESPONSIBILITIES

1.       Assists the System Analysis and Design  Manager in the areas of systems and data auditing tracking, reporting, business process modeling and redesign, knowledge management software systems, business intelligence, impact analysis, change management, and state/federal policy analysis

2.       Develops requirements, work flows, and specification documents for program changes from external clients request or internal process improvements.

3.       Develops requirements and specification documents for system requirements needed to support efficient workflows in various project operations: call center, fields, and mail house and plans relations.

4.       Participates in User Acceptance Testing (UAT) efforts related to system testing

5.       Participates in the administration of project and program contract activities

6.       Extracts, tabulates, graphs, analyzes, and reports data to support program activity and assists in management decision making

7.       Produces ad-hoc reports for the state and project management staff, such as consumer demographics and strategic planning information, as requested.

8.       Evaluates and enhances reporting system efficiency

9.       Plans and implements and maintains program and contractual changes

10.   Support the management, tracking, and analysis of the project’s change management plan

11.   Conducts federal/state policy analysis and ensures project policies and procedures, work instructions, and training materials reflect current policies

12.   Works closely with operations and Systems staff to define requirements, test criteria, and success factors.

13.   Support and actively participate in the systems requirements and specifications gathering, review and verification processes

14.   Translate business requirements into system specifications and functional designs

15.   Support and actively contribute to the elaboration and execution of the various test strategies applicable to the systems projects

16.   Review and monitor execution and completion of system processes

17.   Establish and perform quality reviews of process outputs

18.   Perform activities required to produce system documentation (e.g., design specifications, user manuals) and provide end user training as needed

19.   Participate in project meetings to represent MAXIMUS in addressing needs of the client and other project stakeholders, as well taking a leadership role for internal project meetings

20.   Meets all standards established for this position as outlined in the attached performance criteria

21.   Performs other duties as assigned by management

 

 

JOB DESCRIPTION

TITLE:  Customer Service Representative

POSITION CLASSIFICATION: Non-Exempt

DIVISION:  Eastern Region, Health Management Services

DEPARTMENT:  New York State Physician Profile

POSITION REPORTS TO:  Physician Profile Manager

EDUCATION/EXPERIENCE:  High School diploma, GED, or equivalent certification; knowledge of the community to be served; ability to follow directions; excellent organizational, interpersonal, written, and verbal communication skills; ability to perform comfortably in a fast-paced, deadline-oriented work environment; ability to successfully execute many complex tasks simultaneously; ability to use Internet and other database software; ability to work as a team member, as well as independently.  Preferred qualifications include an Associate’s degree; two years of human services experience; or experience dealing with the public; and bilingual capabilities.

JOB RESPONSIBILITIES:

1.         Responds to services calls, provide responses to questions, mail information in response to requests, and refer callers to OPMC and other governmental department offices.

2.              Assists physicians with all aspects of survey completion including establishing accounts and accessing the e-Health Commerce Access System.

3.         Communicates with callers, providing high quality customer service.

4.         Maintains updated knowledge of the Provider Profiling Program.

5.         Sends necessary letters to clients.

6.         Raises issues of concern and/or problems to the attention of the Physician Profile Manager.

7.              Assist or perform data entry functions.

8.              Files completed surveys in physicians’ folders.

9.              Performs other duties as may be assigned by management.

 

JOB DESCRIPTION

TITLE:  Manager – Accounting

POSITION CLASSIFICATION:  Exempt

DIVISION:  Eastern Region, Health Services Group

DEPARTMENT:  State of New York, New York Medicaid CHOICE Program

POSITION REPORTS TO:  Project Director – Project / Program (Admin)

EDUCATION/EXPERIENCE:  Minimum education required: Bachelor’s degree from an accredited college or university in business or accounting. Equivalent years of experience will be considered in lieu of a college degree, in which case at least a high school diploma or equivalency is required; three-to-five years of experience in general ledger, financial analysis/budgeting, forecasting, invoicing, accounting, and financial systems maintenance; ability to work independently and interact successfully with project staff and subcontractors; ability to communicate financial data effectively; excellent organizational, interpersonal, written, and verbal communication skills; ability to perform comfortably in a fast-paced, deadline-oriented work environment; ability to successfully execute many complex tasks simultaneously; and knowledge of Microsoft Access and spreadsheet software.  Knowledge of and/or experience working with governmental accounting, project scheduling and management methods, and contract compliance processes preferred.

JOB RESPONSIBILITIES:

1.         Prepares financial forecasts, updated monthly with actual results and new project forecasts.

2.         Analyzes variances from forecast.

3.         Logs all approved invoices into project accounting system log.

4.         Prepares management summary reports.

5.         Prepares all invoices and organizes all audits for NYSDOH.

6.         Forecasts billings and performs all activities associated with accounts payable.

7.         Analyzes specific project accounts for overruns and resource allocation.

8.         Produces a monthly-automated year-to-date profit and loss statement.

9.              Audits all invoices related to the project to assure that all goods and services have been received and are satisfactory, and ensures appropriate approvals.

 

MANAGER – ACCOUNTING

JOB DESCRIPTION (cont’d)

10.           Tracks status of project task (critical task list and the like) and reports the status to the Project Manager.

11.           Develops and maintains database of contract compliance requirements and the status of the requirements.

12.           Functions as primary liaison for internal and external financial audits.

13.           Prepares Contract Information Forms (CIFs) and Project Abstracts.  Revises as needed.

14.           Meets all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for this position.

15.       Performs other duties as may be assigned by management.

JOB OPENING VETERANS/DISABLED VETERANS/SPOUSES – CONNECTICUT

Be A Hero-Hire A Hero

PLEASE SHARE! JOB OPENING VETERANS/DISABLED VETS/SPOUSES CONNECTICUT

BE A HERO HIRE A HERO

What makes us different from the rest is that Be A Hero-Hire A Hero offers a sound solution to a unique set of challenges; making the transition from military to the civilian workplace simple. For us it is not just a one day event but an ongoing support system for our corporate partners and job seekers as well.
Our team of men and women who have served our Country proudly work alongside Human Resource Professionals and create a strategy that works. – we open doors and create relationships with our military job seekers, their spouses and family members – making it an easier fit when an employer is seeking to fill a position.
Below are listings for current job openings.

Please send all resumes to jklare@hireds.com

Sincerely
Susan Sher
Be a Hero Hire a Hero
susansher50@gmail.com

JOB…

View original post 286 more words

VETERANS CAREER EXPO -SAVANNAH GEORGIA NOVEMBER 10TH 2015

BE A HERO HIRE A HERO UPCOMING VETERANS CAREER EXPO
 
CURRENTLY SEEKING SPONSORS
 
We would like to invite you to join us in supporting our veterans hiring initiatives. Please see the write-up below including detailed information on our 2015 Events.
A little about who we are –
 
Be a Hero – Hire a Hero is not a charity. Our mission is to build a valuable
working partnership between Veterans, Wounded Warriors, and their culturally
diverse families and Companies seeking talented, experienced leaders and
employees they can count on.
 
We work intensely on both sides of this partnership – preparing this group
for a seamless integration from military to civilian life and tailoring
corporate programs to meet specific hiring needs.
 
If you’re ready to have this sort of partnership and take your organization
to the next level, let’s book a time for us to come in and discuss the
possibility of being an employment resource for hiring military
personnel/veterans/spouses and family members into your workforce.
 
When they come back – we give back
 
Programs we offer include:
 
Career Expo Events – includes long-term follow-up and placement assistance
through our toll free hotline.
 
Job Board Postings
 
Direct recruiting and placement of veterans
 
Temporary and Permanent Military Staffing Services
 
Corporate Compliance Analysis, Diversity Best Practice and Veteran Tax
 
Incentive Training
 
Upcoming Career Expo 2015
November 10th – Savannah, Georgia
Veteran Career Expo & Military Appreciation Breakfast
In conjunction with Corporations and Veteran Groups throughout the Low Country will be hosting
Please give us a moment of your time – we can schedule a date to have a phone conference or come out and visit you to present our programs.
 
Thank you for all you do to assist our Heroes!
We looking forward to speaking with you..
 
Sincerely,
Susan Sher
Be a Hero – Hire a Hero
susansher50@gmail.com

JOB OPENINGS FOR VETERANS/DISABLED VETS/SPOUSES -NEW YORK AREA


BE A HERO HIRE A HERO VETERAN JOB OPENINGS

What makes us different from the rest is that Be A Hero-Hire A Hero offers a sound solution to a unique set of challenges; making the transition from military to the civilian workplace simple. For us it is not just a one day event but an ongoing support system for our corporate partners and job seekers as well.

Our team of men and women who have served our Country proudly work alongside Human Resource Professionals and create a strategy that works. – we open doors and create relationships with our military job seekers, their spouses and family members – making it an easier fit when an employer is seeking to fill a position.

Please send all resumes to jklare@hireds.com

Sincerely

Susan Sher

Be a Hero Hire a Hero

susansher50@gmail.com

JOB DESCRIPTION

TITLE:  Coordinator – QA/Training

POSITION CLASSIFICATION:  Exempt

DIVISION:  Eastern Region, Health Services Group

DEPARTMENT:  AHCT Project Connecticut

POSITION REPORTS TO:  Access Health Connecticut Call Center Manager

EDUCATION/EXPERIENCE:  Associate’s or Bachelor’s degree from an accredited college or university or equivalent experience required; ability to manage information via online databases, collaborative technologies, and websites; excellent computer skills; experience with data collection and management; and systems development, implementation, and basic research skills.  Preferred qualifications include a Bachelor’s degree in information science, business administration, marketing, management, communications, or a related field.  Preferred work experience includes experience working with Oracle Knowledge for Contact Center, Enterprise Edition, Oracle Knowledge for Web Self-Service, Enterprise Edition, and/or Oracle Knowledge Analytics.

Bilingual ability required in English and Spanish.

 

JOB RESPONSIBILITIES:

  1. Assist in developing and maintaining an effective quality assurance program.
  2. Communicate effectively with all project staff to support and further quality assurance goals.
  3. Conduct daily monitoring activities and audits for quality assurance purposes and to support the effective functioning of the project.
  4. Analyze quality assurance data to identify trends and to develop and implement corrective action plans as appropriate.
  5. Assist with the development, analysis, and distribution of project reports and performance indicators.

JOB DESCRIPTION

Title Supervisor – Call Center NY
Advertising Title Supervisor – Call Center
Grade 10
Position Classification Exempt
Division 20-0014
Department Call Center
Reports To Manager – Call Center
Required Education Associate’s degree or higher from an accredited college or university
Preferred Education Bachelor’s degree or higher from an accredited college or university and/or a degree in the health, human, or educational services
Required Experience 1+ year(s) of supervisory experience in a health or social services field or equivalent experience (Lead CCR with AHCT experience or 1+ year with the AHCT project)
Preferred Experience 2+ years in a Supervisory or Management title in a health or social services field
Required Skills Ability to type at least 35WPM; Ability to use technology to accomplish work tasks; knowledge of the community to be served; excellent oral and written communication skills; ability to follow and give direction: ability to interact courteously and effectively with a variety of people; ability to handle pressure and perform multiple tasks
Preferred Skills
Bilingual May be required for some positions

JOB RESPONSIBILITIES

  • Supervise call center operations and all related Exchange Call Center activity for Tier 1 or Tier 2 CCRs
  • Monitor the performance of Tier 1 or Tier 2 Call Center Representatives (CCRs) and provide feedback and education to staff to improve performance
  • Assist with the development and implementation of procedures pertinent to the effective and efficient operation of the Exchange Call Center, and assist with establishing performance goals and measurements for Tier 1 or Tier 2 CCRs
  • Assist Tier 1 or Tier 2 CCRs in responding to customer inquiries regarding the insurance affordability programs, Advanced Premium Tax Credits (APTCs), modified adjusted gross income (MAGI), qualified health plans (QHPs), and Medicaid managed care program, community resources, and options for client inquiry resolution programs
  • Meets all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for this position

JOB DESCRIPTION

Title Regional Nurse Manager NY
Advertising Title Regional Nurse Manager
Grade TBD
Position Classification Exempt
Division 20-0014
Department
Managed Long Term Care (MLTC), Conflict Free Enrollment and Evaluation Center (EEC)
Reports To Nurse Director
Required Education BA degree in a health, social services, or communications field required
Preferred Education MA degree in a health, social services, or communications field required.  RN licensure required
Required Experience 4+ years RN experience in medical / surgical / geriatric / LTC / ambulatory care; Minimum of five years of experience working in community settings involving health and human services; experience working with constituent groups
Preferred Experience
Required Skills Computer literacy; highly developed written and oral communication skills; strong interpersonal skills; ability to work in a stressful and changing environment; and proven ability to work with community groups
Preferred Skills Knowledge of long term care services and programs
Bilingual Preferred – Spanish, Russian, Haitian-Creole, Chinese
Other Willingness to travel required; NY State Driver’s License required; vehicle may be required, depending on region

JOB RESPONSIBILITIES

  • Supervises the nurse assessors in a designated region
  • Responsible for the training and development of Nurse Assessors
  • Monitor the activities, schedules, productivity and assessment results of an assigned group of Nurse Assessors
  • Review all pending denials for each regional Nurse Assessor in real-time
  • Collect QA information from assigned nurse assessors
  • Disseminate policy, protocol change, and ensure implementation
  • Lead regular team meetings and act as the point-person for the region of Nurse Assessors.

JOB DESCRIPTION

 

 

TITLE:  Manager – Human Capital

POSITION CLASSIFICATION:  Exempt

DIVISION:  Eastern Region, Health Services Group

DEPARTMENT:  State of New York, New York Medicaid CHOICE Program

POSITION REPORTS TO:  Director – Human Capital

EDUCATION/EXPERIENCE:  Graduation from college or university with a degree in Human Resources or related field; minimum 5 years of Human Resources management and administration experience; excellent people management skills; extensive knowledge of personnel practices and employment laws, recruiting, employee relations, regulations and guidelines, negotiating and mediation skills; excellent written and oral communication skills; and proficiency in Excel, HRIS and related systems.  Ability and willingness to travel to remote sites.

 

JOB RESPONSIBILITIES:

 

  1. Provides overall management of Project Human Capital functions ensuring effective and efficient operations at the project level.
  2. Ensures Human Capital activities are in compliance with MAXIMUS, Federal, State, and client requirements and communicates these requirements to the Human Capital Staff and management team as needed.
  3. Represents the project in discussions with Corporate and project staff, vendors, suppliers, and contingency staffing agencies.
  4. Serves as the primary interface for the coordination of all employee relations and serves as mediator for disputes.
  5. Responds to unemployment claims and attends disputes as appropriate.
  6. Investigates grievances and complaints in cooperation with management, MAXIMUS legal counsel, and contingency staffing agencies as appropriate.

JOB DESCRIPTION

Title Analyst – Business Systems NY
Advertising Title Analyst – Business Systems
Grade 14
Position Classification Exempt
Division 20-0014
Department Systems – Software
Reports To Manager – Systems Analysis and Design
 
Required Education Bachelor’s Degree from an accredited college or university
Preferred Education
Required Experience Experience in systems development; experience with eligibility, enrollment and/or   related programs; knowledge of project operations, systems processes and flows
Preferred Experience 3 or more years of overall IT experience with a minimum of 2 years of systems development; lifecycle experience using structured methodologies in requirements management, process/data analysis and quality control; ability to understand business requirements and translate them into systems requirements; demonstrated hands-on involvement in software quality control (e.g., integration / system / regression / performance / user acceptance   testing; proven experience contributing to all phases of the software development lifecycle; experience working with relational databases and querying data for analysis, testing and research
Required Skills Knowledge of SQL and systems integrations, managed care, HIPAA compliance, and social service environment.

Demonstrated strong analytical / statistical skills; proficiency in Microsoft Word, Excel, Visio, Access, and other computer software applications; ability to solve problems quickly and accurately; excellent organizational, interpersonal, written, and verbal communication skills; ability to perform comfortably in a fast-paced, deadline-oriented work environment; ability to successfully execute many complex tasks simultaneously; ability to work as a team member, as well as independently

Preferred Skills
Bilingual

 

 

 

JOB RESPONSIBILITIES

  1. Assists the System Analysis and Design  Manager in the areas of systems and data auditing tracking, reporting, business process modeling and redesign, knowledge management software systems, business intelligence, impact analysis, change management, and state/federal policy analysis
  2. Develops requirements, work flows, and specification documents for program changes from external clients request or internal process improvements.
  3. Develops requirements and specification documents for system requirements needed to support efficient workflows in various project operations: call center, fields, and mail house and plans relations.
  4. Participates in User Acceptance Testing (UAT) efforts related to system testing
  5. Participates in the administration of project and program contract activities

TITLE:  Manager – Accounting

POSITION CLASSIFICATION:  Exempt

DIVISION:  Eastern Region, Health Services Group

DEPARTMENT:  State of New York, New York Medicaid CHOICE Program

POSITION REPORTS TO:  Project Director – Project / Program (Admin)

EDUCATION/EXPERIENCE:  Minimum education required: Bachelor’s degree from an accredited college or university in business or accounting. Equivalent years of experience will be considered in lieu of a college degree, in which case at least a high school diploma or equivalency is required; three-to-five years of experience in general ledger, financial analysis/budgeting, forecasting, invoicing, accounting, and financial systems maintenance; ability to work independently and interact successfully with project staff and subcontractors; ability to communicate financial data effectively; excellent organizational, interpersonal, written, and verbal communication skills; ability to perform comfortably in a fast-paced, deadline-oriented work environment; ability to successfully execute many complex tasks simultaneously; and knowledge of Microsoft Access and spreadsheet software.  Knowledge of and/or experience working with governmental accounting, project scheduling and management methods, and contract compliance processes preferred.

JOB RESPONSIBILITIES:

  1. Prepares financial forecasts, updated monthly with actual results and new project forecasts.
  2. Analyzes variances from forecast.
  3. Logs all approved invoices into project accounting system log.
  4. Prepares management summary reports.
  5. Prepares all invoices and organizes all audits for NYSDOH.

BE A HERO HIRE A HERO

What makes us different from the rest is that Be A Hero-Hire A Hero offers a sound solution to a unique set of challenges; making the transition from military to the civilian workplace simple. For us it is not just a one day event but an ongoing support system for our corporate partners and job seekers as well.

Our team of men and women who have served our Country proudly work alongside Human Resource Professionals and create a strategy that works. – we open doors and create relationships with our military job seekers, their spouses and family members – making it an easier fit when an employer is seeking to fill a position. 

Please see attached file for job description

Please send all resumes to jklare@hireds.com  

Sincerely

Susan Sher

Be a Hero Hire a Hero

susansher50@gmail.com

JOB OPENINGS FOR VETERANS-CONNECTICUT/NEW YORK

PLEASE SHARE!
BE A HERO HIRE A HERO VETERAN JOB OPENINGS
What makes us different from the rest is that Be A Hero-Hire A Hero offers a sound solution to a unique set of challenges; making the transition from military to the civilian workplace simple. For us it is not just a one day event but an ongoing support system for our corporate partners and job seekers as well.
Our team of men and women who have served our Country proudly work alongside Human Resource Professionals and create a strategy that works. – we open doors and create relationships with our military job seekers, their spouses and family members – making it an easier fit when an employer is seeking to fill a position.

Please send all resumes to jklare@hireds.com

Sincerely
Susan Sher
Be a Hero Hire a Hero
susansher50@gmail.com
JOB DESCRIPTION

TITLE: Coordinator – QA/Training
POSITION CLASSIFICATION: Exempt

DIVISION: Eastern Region, Health Services Group

DEPARTMENT: AHCT Project Connecticut

POSITION REPORTS TO: Access Health Connecticut Call Center Manager

EDUCATION/EXPERIENCE: Associate’s or Bachelor’s degree from an accredited college or university or equivalent experience required; ability to manage information via online databases, collaborative technologies, and websites; excellent computer skills; experience with data collection and management; and systems development, implementation, and basic research skills. Preferred qualifications include a Bachelor’s degree in information science, business administration, marketing, management, communications, or a related field. Preferred work experience includes experience working with Oracle Knowledge for Contact Center, Enterprise Edition, Oracle Knowledge for Web Self-Service, Enterprise Edition, and/or Oracle Knowledge Analytics.

Bilingual ability required in English and Spanish.

JOB RESPONSIBILITIES:

1. Assist in developing and maintaining an effective quality assurance program.

2. Communicate effectively with all project staff to support and further quality assurance goals.

3. Conduct daily monitoring activities and audits for quality assurance purposes and to support the effective functioning of the project.

4. Analyze quality assurance data to identify trends and to develop and implement corrective action plans as appropriate.

5. Assist with the development, analysis, and distribution of project reports and performance indicators.

JOB DESCRIPTION
Title
Supervisor – Call Center NY
Advertising Title
Supervisor – Call Center
Grade
10
Position Classification

Exempt
Division
20-0014
Department
Call Center
Reports To
Manager – Call Center
Required Education
Associate’s degree or higher from an accredited college or university
Preferred Education
Bachelor’s degree or higher from an accredited college or university and/or a degree in the health, human, or educational services

Required Experience
1+ year(s) of supervisory experience in a health or social services field or equivalent experience (Lead CCR with AHCT experience or 1+ year with the AHCT project)
Preferred Experience
2+ years in a Supervisory or Management title in a health or social services field

Required Skills
Ability to type at least 35WPM; Ability to use technology to accomplish work tasks; knowledge of the community to be served; excellent oral and written communication skills; ability to follow and give direction: ability to interact courteously and effectively with a variety of people; ability to handle pressure and perform multiple tasks
Preferred Skills
Bilingual
May be required for some positions

JOB RESPONSIBILITIES

Supervise call center operations and all related Exchange Call Center activity for Tier 1 or Tier 2 CCRs
Monitor the performance of Tier 1 or Tier 2 Call Center Representatives (CCRs) and provide feedback and education to staff to improve performance
Assist with the development and implementation of procedures pertinent to the effective and efficient operation of the Exchange Call Center, and assist with establishing performance goals and measurements for Tier 1 or Tier 2 CCRs
Assist Tier 1 or Tier 2 CCRs in responding to customer inquiries regarding the insurance affordability programs, Advanced Premium Tax Credits (APTCs), modified adjusted gross income (MAGI), qualified health plans (QHPs), and Medicaid managed care program, community resources, and options for client inquiry resolution programs
Meets all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for this position

JOB DESCRIPTION
Title
Regional Nurse Manager NY
Advertising Title
Regional Nurse Manager
Grade
TBD
Position Classification
Exempt
Division
20-0014
Department

Managed Long Term Care (MLTC), Conflict Free Enrollment and Evaluation Center (EEC)

Reports To
Nurse Director
Required Education
BA degree in a health, social services, or communications field required
Preferred Education
MA degree in a health, social services, or communications field required. RN licensure required

Required Experience
4+ years RN experience in medical / surgical / geriatric / LTC / ambulatory care; Minimum of five years of experience working in community settings involving health and human services; experience working with constituent groups
Preferred Experience
Required Skills
Computer literacy; highly developed written and oral communication skills; strong interpersonal skills; ability to work in a stressful and changing environment; and proven ability to work with community groups
Preferred Skills
Knowledge of long term care services and programs

Bilingual
Preferred – Spanish, Russian, Haitian-Creole, Chinese
Other
Willingness to travel required; NY State Driver’s License required; vehicle may be required, depending on region

JOB RESPONSIBILITIES

Supervises the nurse assessors in a designated region
Responsible for the training and development of Nurse Assessors
Monitor the activities, schedules, productivity and assessment results of an assigned group of Nurse Assessors
Review all pending denials for each regional Nurse Assessor in real-time
Collect QA information from assigned nurse assessors
Disseminate policy, protocol change, and ensure implementation
Lead regular team meetings and act as the point-person for the region of Nurse Assessors.

JOB DESCRIPTION

TITLE: Manager – Human Capital

POSITION CLASSIFICATION: Exempt

DIVISION: Eastern Region, Health Services Group

DEPARTMENT: State of New York, New York Medicaid CHOICE Program

POSITION REPORTS TO: Director – Human Capital

EDUCATION/EXPERIENCE: Graduation from college or university with a degree in Human Resources or related field; minimum 5 years of Human Resources management and administration experience; excellent people management skills; extensive knowledge of personnel practices and employment laws, recruiting, employee relations, regulations and guidelines, negotiating and mediation skills; excellent written and oral communication skills; and proficiency in Excel, HRIS and related systems. Ability and willingness to travel to remote sites.

JOB RESPONSIBILITIES:

1. Provides overall management of Project Human Capital functions ensuring effective and efficient operations at the project level.
2. Ensures Human Capital activities are in compliance with MAXIMUS, Federal, State, and client requirements and communicates these requirements to the Human Capital Staff and management team as needed.
3. Represents the project in discussions with Corporate and project staff, vendors, suppliers, and contingency staffing agencies.
4. Serves as the primary interface for the coordination of all employee relations and serves as mediator for disputes.
5. Responds to unemployment claims and attends disputes as appropriate.
6. Investigates grievances and complaints in cooperation with management, MAXIMUS legal counsel, and contingency staffing agencies as appropriate.
JOB DESCRIPTION
Title
Analyst – Business Systems NY
Advertising Title
Analyst – Business Systems
Grade
14
Position Classification
Exempt
Division
20-0014
Department
Systems – Software
Reports To
Manager – Systems Analysis and Design

Required Education
Bachelor’s Degree from an accredited college or university
Preferred Education

Required Experience
Experience in systems development; experience with eligibility, enrollment and/or related programs; knowledge of project operations, systems processes and flows
Preferred Experience
3 or more years of overall IT experience with a minimum of 2 years of systems development; lifecycle experience using structured methodologies in requirements management, process/data analysis and quality control; ability to understand business requirements and translate them into systems requirements; demonstrated hands-on involvement in software quality control (e.g., integration / system / regression / performance / user acceptance testing; proven experience contributing to all phases of the software development lifecycle; experience working with relational databases and querying data for analysis, testing and research

Required Skills
Knowledge of SQL and systems integrations, managed care, HIPAA compliance, and social service environment.

Demonstrated strong analytical / statistical skills; proficiency in Microsoft Word, Excel, Visio, Access, and other computer software applications; ability to solve problems quickly and accurately; excellent organizational, interpersonal, written, and verbal communication skills; ability to perform comfortably in a fast-paced, deadline-oriented work environment; ability to successfully execute many complex tasks simultaneously; ability to work as a team member, as well as independently
Preferred Skills

Bilingual

JOB RESPONSIBILITIES
1. Assists the System Analysis and Design Manager in the areas of systems and data auditing tracking, reporting, business process modeling and redesign, knowledge management software systems, business intelligence, impact analysis, change management, and state/federal policy analysis

2. Develops requirements, work flows, and specification documents for program changes from external clients request or internal process improvements.

3. Develops requirements and specification documents for system requirements needed to support efficient workflows in various project operations: call center, fields, and mail house and plans relations.

4. Participates in User Acceptance Testing (UAT) efforts related to system testing

5. Participates in the administration of project and program contract activities

TITLE: Manager – Accounting

POSITION CLASSIFICATION: Exempt

DIVISION: Eastern Region, Health Services Group

DEPARTMENT: State of New York, New York Medicaid CHOICE Program

POSITION REPORTS TO: Project Director – Project / Program (Admin)

EDUCATION/EXPERIENCE: Minimum education required: Bachelor’s degree from an accredited college or university in business or accounting. Equivalent years of experience will be considered in lieu of a college degree, in which case at least a high school diploma or equivalency is required; three-to-five years of experience in general ledger, financial analysis/budgeting, forecasting, invoicing, accounting, and financial systems maintenance; ability to work independently and interact successfully with project staff and subcontractors; ability to communicate financial data effectively; excellent organizational, interpersonal, written, and verbal communication skills; ability to perform comfortably in a fast-paced, deadline-oriented work environment; ability to successfully execute many complex tasks simultaneously; and knowledge of Microsoft Access and spreadsheet software. Knowledge of and/or experience working with governmental accounting, project scheduling and management methods, and contract compliance processes preferred.

JOB RESPONSIBILITIES:

1. Prepares financial forecasts, updated monthly with actual results and new project forecasts.
2. Analyzes variances from forecast.
3. Logs all approved invoices into project accounting system log.
4. Prepares management summary reports.
5. Prepares all invoices and organizes all audits for NYSDOH.

BE A HERO HIRE A HERO

What makes us different from the rest is that Be A Hero-Hire A Hero offers a sound solution to a unique set of challenges; making the transition from military to the civilian workplace simple. For us it is not just a one day event but an ongoing support system for our corporate partners and job seekers as well.

Our team of men and women who have served our Country proudly work alongside Human Resource Professionals and create a strategy that works. – we open doors and create relationships with our military job seekers, their spouses and family members – making it an easier fit when an employer is seeking to fill a position. 

Below are listings for current job openings.

Please send all resumes to jklare@hireds.com  

Sincerely

Susan Sher

Be a Hero Hire a Hero

susansher50@gmail.com

     JOB DESCRIPTION

Title Supervisor – Call Center
Department Call Center
Reports To Manager – Call Center
Required Education Associate’s degree or higher from an accredited college or university
Preferred Education Bachelor’s degree or higher from an accredited college or university and/or a degree in the health, human, or educational services
Required Experience 1+ year(s) of supervisory experience in a health or social services field or equivalent experience (Lead CCR with AHCT experience or 1+ year with the AHCT project)
Preferred Experience 2+ years in a Supervisory or Management title in a health or social services field
Required Skills Ability to type at least 35WPM; Ability to use technology to accomplish work tasks; knowledge of the community to be served; excellent oral and written communication skills; ability to follow and give direction: ability to interact courteously and effectively with a variety of people; ability to handle pressure and perform multiple tasks
Bilingual May be required for some positions

JOB RESPONSIBILITIES

  • Supervise call center operations and all related Exchange Call Center activity for Tier 1 or Tier 2 CCRs
  • Monitor the performance of Tier 1 or Tier 2 Call Center Representatives (CCRs) and provide feedback and education to staff to improve performance
  • Assist with the development and implementation of procedures pertinent to the effective and efficient operation of the Exchange Call Center, and assist with establishing performance goals and measurements for Tier 1 or Tier 2 CCRs
  • Assist Tier 1 or Tier 2 CCRs in responding to customer inquiries regarding the insurance affordability programs, Advanced Premium Tax Credits (APTCs), modified adjusted gross income (MAGI), qualified health plans (QHPs), and Medicaid managed care program, community resources, and options for client inquiry resolution programs
  • Meets all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for this position
  • Performs other duties as may be assigned by Management.

JOB DESCRIPTION

Title Regional Nurse Manager
Advertising Title Regional Nurse Manager
Grade TBD
Position Classification Exempt
Division 20-0014
Department
Managed Long Term Care (MLTC), Conflict Free Enrollment and Evaluation Center (EEC)
Reports To Nurse Director
Required Education BA degree in a health, social services, or communications field required
Preferred Education MA degree in a health, social services, or communications field required.  RN licensure required
Required Experience 4+ years RN experience in medical / surgical / geriatric / LTC / ambulatory care; Minimum of five years of experience working in community settings involving health and human services; experience working with constituent groups
Preferred Experience
Required Skills Computer literacy; highly developed written and oral communication skills; strong interpersonal skills; ability to work in a stressful and changing environment; and proven ability to work with community groups
Preferred Skills Knowledge of long term care services and programs
Bilingual Preferred – Spanish, Russian, Haitian-Creole, Chinese
Other Willingness to travel required; NY State Driver’s License required; vehicle may be required, depending on region

JOB RESPONSIBILITIES

  • Supervises the nurse assessors in a designated region
  • Responsible for the training and development of Nurse Assessors
  • Monitor the activities, schedules, productivity and assessment results of an assigned group of Nurse Assessors
  • Review all pending denials for each regional Nurse Assessor in real-time
  • Collect QA information from assigned nurse assessors
  • Disseminate policy, protocol change, and ensure implementation
  • Lead regular team meetings and act as the point-person for the region of Nurse Assessors
  • Conduct random post-assessment home visits to ensure customer satisfaction
  • Attend Fair Hearing cases, as required
  • Promotes project image and goals through public speaking engagements and local professional presentations
  • Meets all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for this position,
  • Performs other duties as may be assigned by the Nurse Director 

  1. Supervises Case Management staff, including the functions associated with Case Management and forms processing.
  2. Monitors the performance of assigned staff, providing feedback and education to staff to improve performance.
  3. Assists Case Management counselors and lead counselors in responding to exemption and exclusion, MLTC, LTCE and FIDA calls when needed.
  4. Ensures Case Management staff effectively assess consumers’ health care needs and assists consumers in the exemption and exclusion, MLTC, LTCE, and FIDA processes.
  5. Ensures Case Management staff effectively educates consumers in managed care, accessing services, and other information.
  6. Ensures that the Exemption and Exclusion, Expedited Disenrollment/Transfer, Good Cause, MLTC Enrollment Denials, MLTC Involuntary Disenrollment, LTCE, and FIDA forms are being processed efficiently and accurately.

JOB DESCRIPTION

TITLE:  Coordinator – QA/Training

POSITION CLASSIFICATION:  Exempt

DIVISION:  Eastern Region, Health Services Group

DEPARTMENT:  AHCT Project

POSITION REPORTS TO:  Access Health CT Call Center Manager

EDUCATION/EXPERIENCE:  Associate’s or Bachelor’s degree from an accredited college or university or equivalent experience required; ability to manage information via online databases, collaborative technologies, and websites; excellent computer skills; experience with data collection and management; and systems development, implementation, and basic research skills.  Preferred qualifications include a Bachelor’s degree in information science, business administration, marketing, management, communications, or a related field.  Preferred work experience includes experience working with Oracle Knowledge for Contact Center, Enterprise Edition, Oracle Knowledge for Web Self-Service, Enterprise Edition, and/or Oracle Knowledge Analytics.

Bilingual ability required in English and Spanish.

 

JOB DESCRIPTION

TITLE:  Manager – Human Capital

DIVISION:  Eastern Region, Health Services Group

DEPARTMENT:  State of New York, New York Medicaid CHOICE Program

POSITION REPORTS TO:  Director – Human Capital

EDUCATION/EXPERIENCE:  Graduation from college or university with a degree in Human Resources or related field; minimum 5 years of Human Resources management and administration experience; excellent people management skills; extensive knowledge of personnel practices and employment laws, recruiting, employee relations, regulations and guidelines, negotiating and mediation skills; excellent written and oral communication skills; and proficiency in Excel, HRIS and related systems.  Ability and willingness to travel to remote sites. 

JOB RESPONSIBILITIES:

  1. Provides overall management of Project Human Capital functions ensuring effective and efficient operations at the project level.
  2. Ensures Human Capital activities are in compliance with MAXIMUS, Federal, State, and client requirements and communicates these requirements to the Human Capital Staff and management team as needed.
  3. Represents the project in discussions with Corporate and project staff, vendors, suppliers, and contingency staffing agencies.
  4. Serves as the primary interface for the coordination of all employee relations and serves as mediator for disputes.
  5. Responds to unemployment claims and attends disputes as appropriate.
  6. Investigates grievances and complaints in cooperation with management, MAXIMUS legal counsel, and contingency staffing agencies as appropriate.
  7. Creates, tracks, and submits reports relating to Human Capital functions such as, but not limited to, disciplinary actions, EEOC/ADA requirements, exit interviews, project surveys, turnover reports, work site injuries, recruiting, etc.
  8. Develops, delivers and/or coordinates training seminars under the guidance of Corporate Human Capital and Project management

JOB DESCRIPTION

Title Analyst – Business Systems
Advertising Title Analyst – Business Systems
Grade 14
Position Classification Exempt
Division 20-0014
Department Systems – Software
Reports To Manager – Systems Analysis and Design
 
Required Education Bachelor’s Degree from an accredited college or university
Preferred Education
Required Experience Experience in systems development; experience with eligibility, enrollment and/or related programs; knowledge of project operations, systems processes and flows
Preferred Experience 3 or more years of overall IT experience with a minimum of 2 years of systems development; lifecycle experience using structured methodologies in requirements management, process/data analysis and quality control; ability to understand business requirements and translate them into systems requirements; demonstrated hands-on involvement in software quality control (e.g., integration / system / regression / performance / user acceptance testing; proven experience contributing to all phases of the software development lifecycle; experience working with relational databases and querying data for analysis, testing and research
Required Skills Knowledge of SQL and systems integrations, managed care, HIPAA compliance, and social service environment.

Demonstrated strong analytical / statistical skills; proficiency in Microsoft Word, Excel, Visio, Access, and other computer software applications; ability to solve problems quickly and accurately; excellent organizational, interpersonal, written, and verbal communication skills; ability to perform comfortably in a fast-paced, deadline-oriented work environment; ability to successfully execute many complex tasks simultaneously; ability to work as a team member, as well as independently

Preferred Skills

 

 

 

JOB RESPONSIBILITIES

  1. Assists the System Analysis and DesignManager in the areas of systems and data auditing tracking, reporting, business process modeling and redesign, knowledge management software systems, business intelligence, impact analysis, change management, and state/federal policy analysis
  2. Develops requirements, work flows, and specification documents for program changes from external clients request or internal process improvements.
  3. Develops requirements and specification documents for system requirements needed to support efficient workflows in various project operations: call center, fields, and mail house and plans relations.
  4. Participates in User Acceptance Testing (UAT) efforts related to system testing
  5. Participates in the administration of project and program contract activities
  6. Extracts, tabulates, graphs, analyzes, and reports data to support program activity and assists in management decision making
  7. Produces ad-hoc reports for the state and project management staff, such as consumer demographics and strategic planning information, as requested.
  8. Evaluates and enhances reporting system efficiency
  9. Plans and implements and maintains program and contractual changes
  10. Support the management, tracking, and analysis of the project’s change management plan
  11. Conducts federal/state policy analysis and ensures project policies and procedures, work instructions, and training materials reflect current policies
  12. Works closely with operations and Systems staff to define requirements, test criteria, and success factors.
  13. Support and actively participate in the systems requirements and specifications gathering, review and verification processes
  14. Translate business requirements into system specifications and functional designs
  15. Support and actively contribute to the elaboration and execution of the various test strategies applicable to the systems projects
  16. Review and monitor execution and completion of system processes
  17. Establish and perform quality reviews of process outputs
  18. Perform activities required to produce system documentation (e.g., design specifications, user manuals) and provide end user training as needed
  19. Participate in project meetings to represent MAXIMUS in addressing needs of the client and other project stakeholders, as well taking a leadership role for internal project meetings
  20. Meets all standards established for this position as outlined in the attached performance criteria
  21. Performs other duties as assigned by management

 

 JOB DESCRIPTION

TITLE:  Manager – Accounting

DIVISION:  Eastern Region, Health Services Group

DEPARTMENT:  State of New York, New York Medicaid CHOICE Program

POSITION REPORTS TO:  Project Director – Project / Program (Admin)

EDUCATION/EXPERIENCE:  Minimum education required: Bachelor’s degree from an accredited college or university in business or accounting. Equivalent years of experience will be considered in lieu of a college degree, in which case at least a high school diploma or equivalency is required; three-to-five years of experience in general ledger, financial analysis/budgeting, forecasting, invoicing, accounting, and financial systems maintenance; ability to work independently and interact successfully with project staff and subcontractors; ability to communicate financial data effectively; excellent organizational, interpersonal, written, and verbal communication skills; ability to perform comfortably in a fast-paced, deadline-oriented work environment; ability to successfully execute many complex tasks simultaneously; and knowledge of Microsoft Access and spreadsheet software.  Knowledge of and/or experience working with governmental accounting, project scheduling and management methods, and contract compliance processes preferred.

JOB RESPONSIBILITIES:

  1. Prepares financial forecasts, updated monthly with actual results and new project forecasts.
  2. Analyzes variances from forecast.
  3. Logs all approved invoices into project accounting system log.
  4. Prepares management summary reports.
  5. Prepares all invoices and organizes all audits for NYSDOH.
  6. Forecasts billings and performs all activities associated with accounts payable.
  7. Analyzes specific project accounts for overruns and resource allocation.
  8. Produces a monthly-automated year-to-date profit and loss statement.
  9. Audits all invoices related to the project to assure that all goods and services have been received and are satisfactory, and ensures appropriate approvals.