JOB OPENING VETERANS/DISABLED VETERANS/SPOUSES – CONNECTICUT

PLEASE SHARE! JOB OPENING VETERANS/DISABLED VETS/SPOUSES CONNECTICUT

BE A HERO HIRE A HERO

What makes us different from the rest is that Be A Hero-Hire A Hero offers a sound solution to a unique set of challenges; making the transition from military to the civilian workplace simple. For us it is not just a one day event but an ongoing support system for our corporate partners and job seekers as well.
Our team of men and women who have served our Country proudly work alongside Human Resource Professionals and create a strategy that works. – we open doors and create relationships with our military job seekers, their spouses and family members – making it an easier fit when an employer is seeking to fill a position.
Below are listings for current job openings.

Please send all resumes to jklare@hireds.com

Sincerely
Susan Sher
Be a Hero Hire a Hero
susansher50@gmail.com

JOB DESCRIPTION

Title
Lead Call Center Representative – Call Center

Position Classification
Non-Exempt
Division
Eastern Region, Health Services / 20-0014
Department
State of Connecticut, Access Health Connecticut
Reports To
Supervisor – Call Center

Required Education
College degree required
Preferred Education

Required Experience
At least 6 months of experience working in a call center environment
Preferred Experience
Two or more years of human services experience working with the public in a call center environment; experience providing coaching / training in a work environment

Required Skills
Knowledge of the community to be served; excellent verbal communication skills; satisfactory writing skills; beginner’s ability with MS Word and Excel; ability to follow directions; ability to interact courteously and effectively with a wide variety of people; ability to work well under pressure and perform multiple tasks
Preferred Skills
Advanced knowledge of MS Word and Excel; proven high level communication skills; excellent written communication skills;

Bilingual
Bilingual ability may be required in Spanish, Arabic, or Haitian Creole

JOB RESPONSIBILITIES:
1. Respond to AHCT Call Center inquiries and complaints received by telephone, IVR, and web portal using applicable reference materials from the Knowledge Management System (KMS), Frequently Asked Questions, and other online resources to provide information as appropriate to resolve inquiries and complaints.

2. Retrieve, review, verify, collect, record, or update customer contact information and data through the CRM.

3. Assess customer inquiries and screen complaints to determine the correct course of action; contact customers to collect additional information as needed to resolve inquiries or complaints.

4. Educate callers and unit staff about the Affordable Care Act, AHCT Call Center eligibility screening, application, inquiry, complaints, claims, exemptions, appeals and enrollment procedures, including Medicaid program benefits and policies; and provide information on initial eligibility determinations.

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