PLEASE SHARE! NEW JOB OPENINGS FOR VETERANS/DISABLED VETERANS/SPOUSES

PLEASE SHARE! NEW JOB OPENINGS FOR VETERANS/DISABLED VETERANS/SPOUSES

BE A HERO HIRE A HERO

What makes us different from the rest is that Be A Hero-Hire A Hero offers a sound solution to a unique set of challenges; making the transition from military to the civilian workplace simple. For us it is not just a one day event but an ongoing support system for our corporate partners and job seekers as well.
Our team of men and women who have served our Country proudly work alongside Human Resource Professionals and create a strategy that works. – we open doors and create relationships with our military job seekers, their spouses and family members – making it an easier fit when an employer is seeking to fill a position.
Below are listings for current job openings.

Please send all resumes to jklare@hireds.com

Sincerely
Susan Sher
Be a Hero Hire a Hero
susansher50@gmail.com

JOB DESCRIPTION
Title
Lead Call Center Representative – Call Center
Position Classification
Non-Exempt
Division
Eastern Region, Health Services / 20-0014
Department
State of Connecticut, Access Health Connecticut
Reports To
Supervisor – Call Center

Required Education
College degree required
Preferred Education

Required Experience
At least 6 months of experience working in a call center environment
Preferred Experience
Two or more years of human services experience working with the public in a call center environment; experience providing coaching / training in a work environment

Required Skills
Knowledge of the community to be served; excellent verbal communication skills; satisfactory writing skills; beginner’s ability with MS Word and Excel; ability to follow directions; ability to interact courteously and effectively with a wide variety of people; ability to work well under pressure and perform multiple tasks
Preferred Skills
Advanced knowledge of MS Word and Excel; proven high level communication skills; excellent written communication skills;

Bilingual
Bilingual ability may be required in Spanish, Arabic, or Haitian Creole

JOB RESPONSIBILITIES:
1. Respond to AHCT Call Center inquiries and complaints received by telephone, IVR, and web portal using applicable reference materials from the Knowledge Management System (KMS), Frequently Asked Questions, and other online resources to provide information as appropriate to resolve inquiries and complaints.

2. Retrieve, review, verify, collect, record, or update customer contact information and data through the CRM.

3. Assess customer inquiries and screen complaints to determine the correct course of action; contact customers to collect additional information as needed to resolve inquiries or complaints.

4. Educate callers and unit staff about the Affordable Care Act, AHCT Call Center eligibility screening, application, inquiry, complaints, claims, exemptions, appeals and enrollment procedures, including Medicaid program benefits and policies; and provide information on initial eligibility determinations.

5. Provide technical assistance and direct callers and unit staff through web portal plan comparison; provide information and assist with comparison-shopping and other self-service tools as appropriate.
JOB DESCRIPTION
TITLE: Manager – Accounting

POSITION CLASSIFICATION: Exempt

DIVISION: Eastern Region, Health Services Group

DEPARTMENT: State of New York, New York Medicaid CHOICE Program

EDUCATION/EXPERIENCE: Minimum education required: Bachelor’s degree from an accredited college or university in business or accounting. Equivalent years of experience will be considered in lieu of a college degree, in which case at least a high school diploma or equivalency is required; three-to-five years of experience in general ledger, financial analysis/budgeting, forecasting, invoicing, accounting, and financial systems maintenance; ability to work independently and interact successfully with project staff and subcontractors; ability to communicate financial data effectively; excellent organizational, interpersonal, written, and verbal communication skills; ability to perform comfortably in a fast-paced, deadline-oriented work environment; ability to successfully execute many complex tasks simultaneously; and knowledge of Microsoft Access and spreadsheet software. Knowledge of and/or experience working with governmental accounting, project scheduling and management methods, and contract compliance processes preferred.

JOB RESPONSIBILITIES:

1. Prepares financial forecasts, updated monthly with actual results and new project forecasts.
2. Analyzes variances from forecast.
3. Logs all approved invoices into project accounting system log.
4. Prepares management summary reports.
5. Prepares all invoices and organizes all audits for NYSDOH.
6. Forecasts billings and performs all activities associated with accounts payable.

JOB DESCRIPTION

Title
Supervisor – Call Center
Advertising Title
Supervisor – Call Center
Grade
10
Position Classification

Exempt
Division
20-0014
Department
Call Center
Reports To
Manager – Call Center

Required Education
Associate’s degree or higher from an accredited college or university
Preferred Education
Bachelor’s degree or higher from an accredited college or university and/or a degree in the health, human, or educational services

Required Experience
1+ year(s) of supervisory experience in a health or social services field or equivalent experience (Lead CCR with AHCT experience or 1+ year with the AHCT project)
Preferred Experience
2+ years in a Supervisory or Management title in a health or social services field

Required Skills
Ability to type at least 35WPM; Ability to use technology to accomplish work tasks; knowledge of the community to be served; excellent oral and written communication skills; ability to follow and give direction: ability to interact courteously and effectively with a variety of people; ability to handle pressure and perform multiple tasks
Preferred Skills

Bilingual
May be required for some positions

JOB RESPONSIBILITIES

1. Supervise call center operations and all related Exchange Call Center activity for Tier 1 or Tier 2 CCRs
2. Monitor the performance of Tier 1 or Tier 2 Call Center Representatives (CCRs) and provide feedback and education to staff to improve performance
3. Assist with the development and implementation of procedures pertinent to the effective and efficient operation of the Exchange Call Center, and assist with establishing performance goals and measurements for Tier 1 or Tier 2 CCRs

JOB DESCRIPTION

TITLE: Client Service Representative – Outreach

POSITION CLASSIFICATION: Non-Exempt

DIVISION: Eastern Region, Health Services Group

DEPARTMENT: State of New York, New York Medicaid CHOICE Program

POSITION REPORTS TO: Supervisor – Outreach
EDUCATION/EXPERIENCE: High School Diploma or its equivalent is required. College degree or equivalent experience preferred; knowledge of the community to be served; experience making presentations to groups; ability to follow directions; ability to handle pressure; excellent organizational, interpersonal, effective written and oral communication skills; ability to perform comfortably in a fast-paced, deadline-oriented work environment; ability to successfully execute many complex tasks simultaneously; and the ability to work as a team member, as well as independently.

Computer Literacy required; proficiency in Microsoft Office Applications as Excel, Power Point, and Word. Additional preferred qualifications include two years of human services experience; or experience working with the public; and fluency in commonly spoken languages.
JOB RESPONSIBILITIES:

Conducts face-to-face outreach and enrollment services, including education on managed care options and public health programs, to clients at Medicaid offices, provider sites and or community-based organizations
Assists clients with the enrollment/disenrollment process
JOB DESCRIPTION
Title
Supervisor – Case Management
Advertising Title
Supervisor – Case Management
Grade
12
Position Classification
Exempt
Division
Eastern Region, Health Services / 20-0014
Department
State of New York, New York Medicaid Choice Program
Reports To
Manager – Call Center

Required Education
College degree or equivalent
Preferred Education
College degree in social work

Required Experience
NYMC project experience and related programs
Preferred Experience
1-3 years of Supervisory experience in a health or social service field and/or 2 years of human services experience working with the public

Required Skills
Ability to type at least 35WPM; computer literacy; knowledge of the community to be served; ability to follow directions; excellent organizational, interpersonal, written, and verbal communication skills; ability to perform comfortably in a fast-paced, deadline-oriented work environment; ability to successfully execute many complex tasks simultaneously; ability to work as a team member; ability to work independently
Preferred Skills

Bilingual
Fluency may be required in commonly spoken languages for some positions

JOB RESPONSIBILITIES

1. Supervises Case Management staff, including the functions associated with Case Management and forms processing.
2. Monitors the performance of assigned staff, providing feedback and education to staff to improve performance.
3. Assists Case Management counselors and lead counselors in responding to exemption and exclusion, MLTC, LTCE and FIDA calls when needed.
4. Ensures Case Management staff effectively assess consumers’ health care needs and assists consumers in the exemption and exclusion, MLTC, LTCE, and FIDA processes.

JOB DESCRIPTION
TITLE: Manager – Human Capital

DIVISION: Eastern Region, Health Services Group

DEPARTMENT: State of New York, New York Medicaid CHOICE Program

EDUCATION/EXPERIENCE: Graduation from college or university with a degree in Human Resources or related field; minimum 5 years of Human Resources management and administration experience; excellent people management skills; extensive knowledge of personnel practices and employment laws, recruiting, employee relations, regulations and guidelines, negotiating and mediation skills; excellent written and oral communication skills; and proficiency in Excel, HRIS and related systems. Ability and willingness to travel to remote sites.

JOB RESPONSIBILITIES:

1. Provides overall management of Project Human Capital functions ensuring effective and efficient operations at the project level.
2. Ensures Human Capital activities are in compliance with MAXIMUS, Federal, State, and client requirements and communicates these requirements to the Human Capital Staff and management team as needed.
3. Represents the project in discussions with Corporate and project staff, vendors, suppliers, and contingency staffing agencies.
4. Serves as the primary interface for the coordination of all employee relations and serves as mediator for disputes.

JOB DESCRIPTION
TITLE: Administrator III – Human Capital

POSITION CLASSIFICATION: Non-Exempt

DIVISION: Eastern Region, Health Services Group

DEPARTMENT: State of New York, New York Medicaid CHOICE Project

POSITION REPORTS TO: Director – Human Capital

EDUCATION/EXPERIENCE: High School completion required, some college preferred; excellent organizational, interpersonal, written, and verbal communication skills; ability to perform comfortably in a fast-paced, deadline-oriented work environment; ability to successfully execute many complex tasks simultaneously; and ability to work as a team member, as well as independently; computer skills including a strong working knowledge of MS Office (Excel – including the use of formulas, pivot tables, etc., PowerPoint, and Word), as well as the ability to quickly learn other software programs; transcription skills, and knowledge in the use of other general office equipment.

JOB RESPONSIBILITIES:

1. Generates letters and other documents, as necessary.
2. Note-taking and scheduling of meetings
3. Ensures that building access, security, and confidentiality procedures are followed.
4. Maintains Human Capital records and filing systems which includes ensuring that records and files are accurate, complete and secure.

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