TITLE:  Manager – Human Capital


DIVISION:  Eastern Region, Health Services Group

DEPARTMENT:  State of New York, New York Medicaid CHOICE Program

POSITION REPORTS TO:  Director – Human Capital

EDUCATION/EXPERIENCE:  Graduation from college or university with a degree in Human Resources or related field; minimum 5 years of Human Resources management and administration experience; excellent people management skills; extensive knowledge of personnel practices and employment laws, recruiting, employee relations, regulations and guidelines, negotiating and mediation skills; excellent written and oral communication skills; and proficiency in Excel, HRIS and related systems.  Ability and willingness to travel to remote sites.



  1. Provides overall management of Project Human Capital functions ensuring effective and efficient operations at the project level.
  2. Ensures Human Capital activities are in compliance with MAXIMUS, Federal, State, and client requirements and communicates these requirements to the Human Capital Staff and management team as needed.
  3. Represents the project in discussions with Corporate and project staff, vendors, suppliers, and contingency staffing agencies.
  4. Serves as the primary interface for the coordination of all employee relations and serves as mediator for disputes.
  5. Responds to unemployment claims and attends disputes as appropriate.
  6. Investigates grievances and complaints in cooperation with management, MAXIMUS legal counsel, and contingency staffing agencies as appropriate.
  7. Creates, tracks, and submits reports relating to Human Capital functions such as, but not limited to, disciplinary actions, EEOC/ADA requirements, exit interviews, project surveys, turnover reports, work site injuries, recruiting, etc.
  8. Develops, delivers and/or coordinates training seminars under the guidance of Corporate Human Capital and Project management.

JOB DESCRIPTION – Manager – Human Capital, cont’d

  1. Recommends changes to policies and procedures in compliance with contract and participates in the design and update of Project office policy and procedure manuals.
  2. Provides analysis of proposed policies to project management as needed.
  3. Provides advice to management on administrative issues including Human Capital conflicts, workflow, employee job performance, and adherence to Corporate and contract policies and procedures.
  4. Identifies operational areas of need in the central and field offices and develops recommendations for improvement.
  5. Establishes and maintains a positive working relationship with the client, management, project staff, and contingency staffing vendors.
  6. Researches, recommends, and develops staff recognition programs for all staff.
  7. Facilitates the Focal Point review process.
  8. Serves as the liaison to corporate HR on all employment relations and benefitsadministration questions and concerns.
  9. Ensures that project and HC staff are kept informed of changes in benefits coverage and other related HR issues.
  10. Conducts interviews and participates on interview panels, as necessary.
  11. Supervises HC staff on all administrative functions, recruiting, employee onboarding, benefits administration, attrition reporting, and quality control of all HC transactions.
  12. Meets all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for this position.

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