Customer Call Center Positions Opened – Midland, Texas

TRAINING: Days/Hours for classroom training (5 weeks): Monday, tuesday, Wednesday, 8am to 5pm (1 hour lunch)
Shift following: Completion of Classroom training: Mon., Tues., Wed., (30 minute lunch)- Must be flexible to work all shifts:
8am to 5pm
830am to 5:30pm
9:00 to 6pm
9:30 to 6:30pm
Bilingual – Spanish welcomed
Responds to customer phone inquiries in a prompt, courteous and concise manner. Provides callers with an unbiased information to assist customers with application and eligibility requirements. Accesses, reads, and interprets customers and provider data elements within customer’s application. Performs accurately all data entry functions to reflect customer activity/transactions. Answers customer questions and assists in problem resolution. Assists customers in the enrollment process. Documents all customer encounters in clear and concise logs. High school diploma, GED, or equivalent certification; other combinations of education and experience will be considered. Background in health care, human services, or customer service. Knowledge of Texas health and social services programs, and geographical area. Experience in data entry and call centers. Experience working with culturally and linguistically diverse and disadvantaged populations in a courteous and effective manner. Excellent organizational, interpersonal, written, and verbal communication skills. Ability to perform comfortably in a fast-paced, deadline-oriented work environment; ability to successfully execute many complex tasks simultaneously.

For questions or consideration please contact nperito@hireds.com

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